Tap Install and wait until the phone has finished installing the app. Search for ‘zoom’ and tap the Zoom Cloud Meetings app.ħ. Once the app is successfully uninstalled, launch the Play Store.Ħ.
After uninstalling the app, download a fresh copy from the Play Store to make sure you’re using the most recent version. This will also delete all cache and data files that may have been corrupted. If the first and second solutions fail to fix the problem, then what you have to do next is completely remove Zoom from your phone. Make necessary changes and then try using Zoom again.Īfter checking the permissions and the app is still not able to use the camera, then try the next solution. The next screen will show you the services that the app is allowed to access.ħ. Scroll down to find Permissions and tap on it.Ħ. Tap and hold on its icon until options show.ĥ. Go to the screen where the Zoom app is located.ģ. Swipe up from the bottom of the screen to pull up the app drawer.Ģ. So you need to double-check if Zoom is allowed to access the camera of your phone. However, on some occasions, such a prompt won’t pop up. For instance, when you attempt to use the camera while on Zoom, you will be prompted whether to allow the app to access the service or not. When it comes to app permissions, most of the time you will be prompted if an app tries to use a core service. Making sure that the camera is working on its own is the best way to fix camera issues while using Zoom or any app for that matter. As long as your phone doesn’t have any physical damage, a reboot may be all you need to fix the camera. Once the reboot is finished open the camera and see if it still crashes. Lastly, you will spot a slider called Zoom.
You will find the option Camera Control on the top.
Go to the dropdown list and select your Webcam Settings. When the logo shows, release both keys and wait until the phone has finished rebooting. Now, the simplest of them all click Next if you don’t want to tweak audio settings. This will force your device to power off and turn back on.Ģ. Press and hold the volume down button and the power key for 10 seconds. You can do the normal restart but I suggest to force reboot your phone as it’s more effective. Some video freezing problems do not occur due to the Zoom app. However, if it’s not working properly, then restart your phone to refresh its memory and reload all apps. Sometimes Zoom does not allow the webcam to start immediately, and audio starts lagging. If it opens properly, try to record a video and capture a photo just to test if it’s really working properly. After that, open the camera to know if it works on its own. Here’s what you should do:Ĭlose all apps that have access to your camera including Zoom. In troubleshooting a problem like this, you must first find out if the camera itself is working and then move on to troubleshoot the app.